Frequently asked questions
Short, straight answers. If yours is missing, write to [email protected] and we will add it.
About the product
What is Nyrano?
Nyrano is locksmith business software for automotive locksmiths. It keeps jobs, quotes, customers and their vehicles, key blank and transponder inventory, payments, invoices and finances in one place, and it sends an automatic WhatsApp follow-up after each job with a Google review request. It runs as a web app with an Android app for field work.
Who is Nyrano for?
Nyrano is for independent automotive locksmiths and small locksmith teams: solo operators working from a van, shops with a counter and one or two vans, and owners who dispatch a handful of technicians. It fits best when most of the work is car keys, transponders, remotes and lockouts.
Does Nyrano work for locksmiths who do not do car keys?
Yes, with a caveat. Jobs, quotes, customers, stock, payments, dispatch and follow-ups work for residential and commercial locksmith work too. The vehicle records will simply stay empty. Nyrano has no tools for designing master key systems or managing access control projects, so a shop that lives on those should look at software built for them.
How is Nyrano different from Jobber, Housecall Pro or Workiz?
Those are general field service tools, made for trades that visit a property, and they do scheduling and invoicing well. Nyrano is narrower. It stores the key blank, chip, frequency and bitting for every vehicle, counts key blanks and chips as stock that drops when a job uses them, and follows up with the customer on WhatsApp. If your shop is mostly car keys, that difference shows up every day. If you run a mixed trade business, a general tool may suit you better.
Does Nyrano look up key codes or decode VINs?
No. Nyrano is not a key code database and does not convert a VIN into a key code or chip type. It stores the key data you enter for each vehicle, so you look it up once and find it again in seconds. Keep your code lookup service for the codes themselves.
Price and access
What does Nyrano cost?
Nyrano is free during the early-access beta. Paid plans will follow the beta, and the prices are not published yet.
How do I join the beta?
Request early access from the form on the home page. New shops are brought on in small batches so each one gets help with setup. You can also book a live demo first and decide afterwards.
Can I import my existing customers and stock?
Yes. Customers and inventory can be imported from a CSV file, which any spreadsheet can export. During the beta we help with the import, including cleaning up the columns.
Mobile app
Is there a mobile app?
Yes, for Android. It is built for the roadside: it shows the next job, walks through the job one step at a time, records payments, adjusts stock, and shares the technician's location with the dispatcher while they are on the way. During the beta we install it directly for early-access shops. It is not on Google Play yet, and there is no iPhone app yet. The web app opens in a phone browser in the meantime.
Can my technicians use it without seeing the finances?
Yes. The owner decides what each role can see and do. A field technician can work their own jobs without access to revenue, costs, reports or settings, and individual permissions can be adjusted per person.
Invoicing and payments
How does invoicing work?
Nyrano records the charge and the payment, then sends the sale to your invoicing platform as a draft invoice. You issue the invoice there, and Nyrano pulls the finished PDF back and stores it with the job. SmartBill is the first supported platform. A corrected or cancelled invoice is handled from the same job.
Does Nyrano support e-Factura in Romania?
Yes, through SmartBill. Nyrano creates the draft in your SmartBill account, and SmartBill handles the e-Factura submission, the same way it does for the invoices you issue there today. Business customers are invoiced with their VAT details and private customers as individuals.
Does Nyrano take card payments?
Nyrano records how a job was paid (cash, card terminal, bank transfer or other) and tracks partial payments and open balances. It does not process card payments itself. You keep your own card terminal or bank.
WhatsApp follow-ups and reviews
How do the WhatsApp follow-ups work?
After a job is paid, the customer gets a short WhatsApp message from your own business number, by default the next day, asking if everything works. A happy reply gets your Google review link. An unhappy reply is flagged to you by email so you can call the customer. Replies land in your normal WhatsApp Business app, so you keep chatting the way you do today.
Is the follow-up compliant with GDPR and WhatsApp rules?
It is designed to be. The message is a service check-in about work you did, not a promotion. It is sent only after a real job, respects the quiet hours you set, and the review request is not repeated to the same customer within 90 days. Anyone who replies "stop" is never messaged again. You should still tell customers at the job that you will check in the next day.
Data and security
Where is my data stored?
In the European Union. The database is hosted in an EU region and handled under GDPR. Each shop sees only its own data. The full list of providers that touch your data is on the sub-processors page, and the terms are in the Data Processing Agreement.
What happens to my data if I stop using Nyrano?
Your data stays yours. Reports export to PDF, and under GDPR you can ask us for a copy of your data or for the account and its data to be deleted. Deleted records sit in a trash bin for a few days in case of mistakes, and a deleted account is removed after a 30-day grace period.
Who is behind Nyrano?
Nyrano is built and run in Romania by a sole proprietorship (PFA) registered under Romanian law. More on the About page. You can reach us at [email protected].